db514's Privacy Policy
Complete and transparent information on how your personal data is collected, stored, and protected on the db514 platform.
Introduction & Applicability
db514 places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what types of information db514 ("we", "our", or "platform") collects, how that information is used, with whom it may be shared, and how it is kept secure.
Who does this Policy apply to?
This Policy applies to every individual who uses the db514 website, mobile version, and related services. If you create an account, log in, or use any service on our platform, you automatically agree to the terms of this Policy. If you have any objection, please refrain from using the platform and contact our support team.
Right to Modify the Policy
db514 reserves the right to update or amend this Policy at any time. We will make every effort to notify you through the website before any changes take effect. Continued use of the platform after changes have been made will be considered your acceptance of the updated Policy.
What Information is Collected
We collect only the information that is essential for providing our services. There are two main types of data collection — user-provided information and automatically collected information.
User-Provided Information
When you register or use services on db514, the following information may be collected:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity verification documents (National ID card or passport)
- Mobile banking information (bKash, Nagad or Rocket number)
- Security questions and answers
Automatically Collected Information
Some information is automatically collected while you use the platform:
- IP address and device type
- Browser type and version
- Date and time of platform access
- Pages visited and game history
- Transaction history and amounts
- Cookies and session data
Purpose of Data Use
db514 uses collected information only for legitimate purposes. We never sell your information.
Service Operation and Improvement
Information is used to create, manage, and verify your account. It is also used to process transactions, resolve technical issues, and improve the platform experience.
Security and Fraud Prevention
Collected information is analysed to prevent unauthorised access, fraud, and money laundering. This ensures the security of your account and funds.
Ensuring Responsible Gaming
By analysing gaming behaviour, we follow responsible gaming principles and provide support to users when needed.
Communication and Support
Collected contact information is used to communicate important service-related matters with you and to respond to your support requests.
Sharing Information with Third Parties
db514 generally does not share your personal information with third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
The minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technical support. These partners are obligated to use the information in accordance with our guidelines and may not use it for any other purpose.
Legal Obligations
db514 may provide relevant information in response to a court order, a request from a government regulatory authority, or other legal obligations. In such cases, only the specific information requested is provided.
Sale of Data is Prohibited
db514 never sells or transfers your personal information to any advertiser, data broker, or other commercial third party. This is an absolute commitment on our part.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the db514 website to help improve platform functionality.
Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used for maintaining login sessions, security verification, and remembering your preferences. Disabling these cookies will prevent the platform from working properly.
Analytical Cookies
Analytical cookies are used to understand how users interact with the platform. This information is collected in fully anonymised form and is used to improve the quality of the service.
Cookie Controls
You can disable or delete non-essential cookies from your browser settings. However, doing so may limit some features of the platform.
Data Protection Measures
db514 follows industry-standard technologies and processes to protect your data. The following measures are actively applied:
SSL Encryption
All data transfers are encrypted using SSL/TLS technology.
Firewall Protection
Advanced firewalls and intrusion detection systems are active.
Access Control
Only authorised personnel can access specific data.
Regular Audits
The effectiveness of security measures is regularly assessed.
Response to a Data Breach
If a data breach occurs that may affect your rights or interests, db514 will notify you as quickly as possible and take the necessary steps to limit the damage. We will investigate the incident and take measures to prevent such an event from happening in the future.
Data Retention Period
db514 retains your information only for as long as necessary.
Active Account Data
All account and transaction information is retained for as long as your account remains active. This information is needed to provide your services, resolve disputes, and meet legal compliance requirements.
After Account Closure
Even after you close your account, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention. Once that period ends, the information is securely deleted.
User Rights
As a user of the db514 platform, you have the following rights over your own information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
If any of your information is incorrect, you have the right to request that it be corrected or updated.
Right to Erasure
Where there is no legal obligation to retain it, you have the right to request that your personal information be deleted.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
Right to Data Portability
You have the right to receive your information in a convenient and readable format.
Right to Object
You have the right to object to the use of your information for specific purposes.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will review your request and respond as quickly as possible. In some cases, it may not be possible to fully delete certain information due to legal obligations, and we will inform you in detail if that is the case.
Protection of Minors
Information of Those Under 21
db514 provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors. If we become aware that a minor is using the platform, their account and all collected information will be deleted immediately. If you believe a minor is using our platform, please notify our support team.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English, 24/7.
Live Chat
Use our live chat feature for immediate assistance. Our support team is available 24 hours a day, 7 days a week.
Email Contact
For written requests or detailed enquiries, email us:
[email protected]
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